FAQs
General Information
Where is Redeemer’s Auto located?
We are located at 14518 Hempstead Road, Suite 5G in Houston, TX. We are located inside the Hempstead Business Park in the Fairbanks-Northwest Crossing area of NW Houston.
How do I contact Redeemer's Auto?
You can reach us by phone at (832) 777-9887, visit our website at redeemersauto.com, or stop by our shop in person.
What are the shop’s core values?
Our team operates by the THRIVE framework: Teamwork, Honesty, Reliability, Improvement, Value, and Excellence. These values guide how we work, communicate, and serve every customer, every day.
What makes and models does Redeemer's Auto work on?
We work on most makes and models, including American, European, and European vehicles.
Auto Services
What auto repair services does Redeemer's Auto offer?
We provide a wide range of auto services, including oil changes and fluid services, brake repair and replacement, suspension and steering repair, engine diagnostics and repair, air conditioning and heating repair, battery and electrical system repair, transmission service and repair, fuel system maintenance, tire rotation, and computer diagnostics. We handle everything from minor tune-ups to major repairs.
Do you offer towing assistance?
Yes. If your vehicle breaks down, Redeemer's Auto offers towing assistance to get you safely to our shop. Call us at (832) 777-9887, and our team will help coordinate fast, reliable towing.
Can you handle major repairs, such as engine or transmission work?
Absolutely. We handle everything, including full engine replacements, transmission service and repair, differential work, and more. Our experienced technicians use high-quality parts and advanced tools on every job.
Do you work on A/C systems?
Yes. We provide expert diagnosis and repair of your vehicle's air conditioning to keep you comfortable on every drive, especially in the Houston heat.
Appointments, Pricing, Warranty, Amenities, & More
How do I schedule an appointment?
Call us at (832) 777-9887 or use the appointment request form on our website. You're also welcome to stop by in person.
Do you offer after-hours drop-off?
Yes. We offer an after-hours drop-off option so you can leave your vehicle with us even when the shop is closed. Contact us for details on how to proceed.
What warranty do you provide on repairs?
We back most jobs with a 3-Year / 36,000-Mile Warranty covering both parts and labor. This gives you confidence and peace of mind well beyond the day you pick up your vehicle.
Do you offer financing?
Yes. We offer flexible financing options through Easy Pay, Afterpay, Affirm, and Klarna so you can take care of your car without straining your budget.
Do you offer any discounts?
Yes. We offer 10% off labor for military veterans and active-duty service members. Check our Specials page at redeemersauto.com/specials for current promotions.
Do you work with extended warranty companies, and how does it work?
Yes. We work with all major extended warranty providers, including CarShield, Endurance, Fidelity Warranty Services, Veritas, Silver Rock, MaxCare (CarMax), Assurant, and many more. We handle the entire claims process on your behalf so you don't have to deal with the phone calls or paperwork.
When you bring your car in with an extended warranty, we contact the adjuster, manage the claim from start to finish, push back if the warranty company tries to use substandard parts, and keep you updated throughout the process.
What amenities do you offer while I wait?
Our shop features a waiting room with free Wi-Fi, TV, beverages, and snacks. We want your time with us to be as pleasant as possible.
Is there a local shuttle service?
Yes. We offer a local shuttle service to help you get where you need to go while your vehicle is being repaired.
Does Redeemer's Auto offer car rentals?
Yes! In addition to auto repair, we offer affordable rental cars for both short and long-term use. Our current rental fleet is all reliable and well-maintained. For more information on rates and the rental process, visit https://www.redeemersauto.com/rental-cars-in-houston-tx.